Computeriztix

This is a situation that every tech support person has faced or will face at least once: a failed
hard drive.

In this particular case, a user was getting errors like "disk 0 error" and "invalid drive specification."
Here were the other facts in the case:

• The data wasn't backed up.
• The problem came out of nowhere.
• The user had accessed Setup and tried to manually enter the settings for the drive type when
"Auto" didn't work.
• There was no startup disk made by this machine.

Reviving a drive like that one—even if only long enough to copy its data before you throw the
drive in the garbage—is a tough challenge.

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